Senior Account Manager
Fantastic opportunity for a Senior Account Manager to join our friendly, dynamic, client services team and grow your career!
Fantastic opportunity for a Senior Account Manager to join our friendly, dynamic, client services team.
We are on the lookout for a Senior Account Manager with superb client handling, integrated campaign and partnerships experience, to be an ambassador for 23red articulating the agency's history, philosophy and approach whilst seeking out new and exciting opportunities for the agency.
23...WHO?
23red is a purpose-driven creative agency. We develop brands and campaigns that change behaviour for the better and have a positive impact on people’s lives.
Whether it’s tackling climate change, fighting inequality or driving blood donations, we take pride in developing brands and campaigns that make a real difference to society.
We are experts in crafting creative campaigns that cut through and engage, delivering them through paid, owned and earned channels, frequently working through the trusted voices of media, partners or influencers.
Our people are motivated by the impact of our work and we have clear values, each underpinned by a set of behaviours: Collaborative, Curious, Creative, Caring and Clever.
We’re part of Capgemini Invent globally, aligned to Frog
in the United Kingdom – and whilst we operate as a separate brand, we have
the benefit of being part of a network
PURPOSE OF THE ROLE (taken from the JD)
Working closely with the Account Director, you will be an integral part of the client servicing team. You will be fully responsible for fostering trust and helping to build Agency credibility with key client stakeholders through exceptional client handling. You will play a key role in supporting the team to deliver great creative work, writing clear briefs and providing a considered point of view when reviewing work and sharing with clients. You will also ensure projects are delivered on time and within set budgets and scope of work.
- A natural client manager, you will be an ambassador for 23red who can articulate the agency’s history, philosophy, approach and tools to clients while consistently seeking out new and exciting opportunities for the agency.
- You will amplify campaign messages by identifying and building productive integrated partnerships with like-minded organisations. You will build your understanding of, and expertise in Partnerships Marketing.
- You will have experience in delivering large scale integrated campaigns.
- A polished project manager, you will be highly organised, task driven and brilliant at imparting knowledge across the agency to ensure everyone is working to a common goal in a collaborative and client centered fashion.
- Central to all activity on your clients, you will ensure the wider team are kept up to date on all developments. In turn, you will always seek insightful and engaging answers to client queries that demonstrate agency collaboration.
Commercially astute, you will always have an eye on the bigger picture to ensure the agency is aware of new opportunities within your named clients. You will also be keen to impart your knowledge of the creative process with your clients to scope out mutually agreeable deliverables.
WHAT DO YOU NEED TO BE SUCCESSFUL IN THE ROLE
- Experience as a Account Manager/Senior Account Manager within a creative/advertising agency (exp working with health/not for profit or government clients a plus).
- Communication skills: can communicate with appropriate departments and teams internally and with clients of all levels with confidence and clarity; excellent face-to-face and telephone communicator; a clear, accurate and concise written style across emails, contact and status reports; capable of delivering and creating client presentations with confidence, clarity and conviction.
- Management: keeps the team informed of what they’re doing, managing the team’s time when it comes to reviewing their own work. Can delegate work effectively to junior colleagues.
- Organisation: is able to manage time and workload efficiently, prioritising effectively and flagging issues when they arise.
- Research and analysis: is able to identify the need for and recommend qualitative or quantitative research and work with an external supplier and AD to develop the most appropriate methodology.
- Numeracy: ability to understand the project/job cycle; agency rate cards and how charges are calculated; how to manage time and delivery efficiently
- Digital skills: adept at using MS Office programmes (Word, PowerPoint and Excel), Paprika and the Contact database.
- Department
- Client Services
- Role
- Account Manager
- Locations
- London
- Remote status
- Hybrid Remote
London
Perks and Benefits
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Flexible Working
We have a hybrid approach combining working from our stylish studio in Shoreditch and working from home. We also offer flexi-hours.
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Family Friendly Benefits
We offer enhanced Maternity Leave, Paternity Leave, as well as taking a gender-neutral approach to Shared Parental Leave.
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Health and Wellbeing
We have an Employee Assistance Programme, Mental Health First Aiders, and offer a Cycle to Work Scheme, a Second Hand Bike Scheme. We also cover costs for eye tests and flu vaccinations, among other things!
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Socialising
Our social committee 'the Don Mariachis' organise lots of social events, from our annual summer and Christmas parties, to cheese and wine evenings, online bingo, Halloween Spooky Social and more!
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Learning and Development
We hold the Gold Investors in People award and the IPA's Platinum Award for our learning and development programme. We offer time off for study and endless development opportunities!
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Cultural Allowance
Our much-loved Cultural Allowance provides all staff with £240 per year to spend on any cultural activity that they wish - from theatre, to gigs, to art classes and gallery trips.
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Incentives and bonuses
We have a company bonus scheme along with our spot awards for work well done (our 'CAKE award') and our 'Do Ron Ron' quarterly award for innovation
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Volunteering
We provide all staff with two paid days per year to volunteer - you can use it as one day or break it into chunks!
Workplace & culture
Our culture is a manifestation of our values. We are:
- Collaborative - none of us are at our best when we work alone. When we work together, we do truly wonderful things!
- Clever - clever is what happens to smart when we overlay a sense of originality and ingenuity.
- Curious - as Lewis Carroll put it "we love jumping down rabbit holes and are quite often so much surprised that for the moment we quite forget how to speak good English."
- Creative - again Lewis Carroll's Alice says it best: "Why, sometimes I've beileved as many as six impossible things before breakfast."
- Caring - we are a people business, and we look after our people.
About 23RED LIMITED
We’re 23red, a creative agency on a mission to create purposeful work that transforms people’s lives.
Senior Account Manager
Fantastic opportunity for a Senior Account Manager to join our friendly, dynamic, client services team and grow your career!
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