23...WHO?

23red is a purpose-driven creative agency. We develop brands and campaigns that change behaviour for the better and have a positive impact on people’s lives.

Whether it’s tackling climate change, fighting inequality or making higher education accessible to all, we take pride in developing brands and campaigns that make a real difference to society.

We are experts in crafting campaigns that drive action and delivering them through owned and earned channels, frequently working through the trusted voices of media, partners, or influencers.

We’re part of Capgemini Invent globally, aligned to Frog in the United Kingdom – and whilst we operate as a separate brand, we have the benefit of being part of a network.

WHAT ELSE?

We are award winners, IPA accredited and our people are motivated by the work that we do. We have clear values, each underpinned by a set of behaviours: Collaborative, Curious, Creative, Caring and Clever.

And we’re looking for talented individuals to join our rapidly growing team.

PURPOSE OF THE ROLE:

You’ll be joining our dynamic Client Services team helping play a vital role in the agency. Our Client Services team is the bridge between the client and the agency. Their role is to make sure that the agency is meeting the client’s needs, keeping the client updated on the progress of projects and working with clients and internal agency teams to develop solutions to any problems which might arise.

WHAT WILL YOU BE DOING?

• You are the central point of information on one key account in the sustainability sector taking responsibility for creating and circulating status and contact reports, filing account documentation, collating campaign documentation and preparing competitor reviews.

• You work closely with the Account Manager on projects to deliver on time, on budget and with superior quality, and support the wider team by tracking progress and keeping them up to date on project status, project managing meetings (agendas, note taking, room booking, refreshments, etc.), and keeping the database up to date with client/partner details.

• You play a vital role in the implementation of evaluation and valuation methods, with regular desk research, collation of campaign activity/partner activation.

• Building your relationship with the client, you contribute to the day-to-day running of their campaigns, demonstrating to clients how much you care about their brand, and looking for opportunities to add value.

• You are flexible and adaptable to clients’ needs, managing their expectations and showing initiative that builds their confidence in you.

• You contribute to the achievement of team targets by understanding 23red’s financial processes, ensuring accurate and timely billing, and job bag management by invoicing clients regularly and accurately, answering invoice queries and ensuring prompt payment.

• You understand 23red’s creative process and ensure you follow this.
  

WHAT WOULD REALLY MAKE YOU STAND OUT AS A CANDIDATE?

Competencies

• Must have some working experience within a creative agency., ideally within a similar role with paid and earned media experience.

• Communication skills: excellent face-to-face and telephone communicator; a clear, accurate and concise written style across emails, contact and status reports.

• Organisation: able to manage time efficiently and prioritise work effectively, flagging issues as they arise.

• Research and analysis: able to undertake desk research and competitor reviews and draw meaningful conclusions from the findings..

• Numeracy: able to understand the project/job life cycle, basic agency finance processes, and terminology.

• Computer skills: adept at using MS Office programmes (Word, PowerPoint and Excel).Preferred skills and qualifications
  

DIVERSITY AND INCLUSION

We are committed at 23red to creating a team that represents the rich diversity of society and we strive to create a working environment that ensures everyone can be heard and valued for their contributions.  We welcome all applications, especially those from individuals who are underrepresented in our industry. This includes people from ethnic minorities, LGBTQI+ people, individuals with disabilities (both seen and unseen) and people of any age and class. In considering candidates, we look for culture add rather than culture fit – we do not seek to create a homogenous culture and value the diversity of perspectives the team bring to the table.  

We do not discriminate on the basis of race, colour, ancestry, religion, national origin, sexual orientation, age, citizenship, marital or family status, disability, gender identity or expression, veteran status, or any other legally protected status.